Mob. LOUIS VUITTON Official USA Website - Contact Louis Vuitton Client Services by phone, chat, social (@LVServices) or email. Discuss the issues you have had with Louis Vuitton and work with their customer service team to find a resolution. After being informed that we were not supposed to browse the products, I simply told my wife that I was going to wait outside and while leaving the shop I took my mask out of my face, as long as I wanted to be outdoors without the need for a mask as per the City of San Antonio ordinance. It is very rare that an item does not. 271 Customer Complaints. When you pay this much for a bag....you expect top notch customer service and QUALITY most of all. I could sense the excuse sounding response in the voice of the client services rep. Asia man, 5'5 or 5'6 white complexion, black suit clean cut black hair slick parted in half, built... Good morning Sir: Customer Complaints. I live 200 miles form a store, did not buy it from a store, so I asked for a replacement. I told the representative that’s not what I was told. We're a team of real people who love fashion as much as you! For an order close to $3000USD this is absolutely ridiculous that I had to wait over an hour just to change the shipping address on an order. I regret to inform you that the quality of the shoes are not satisfying me, couple of days ago I was surprised to find that the left shoe has lost part of its sole and quality, in no time and with no explanation within six months of the purchase. I then was advised it would take 4-6 weeks to be repaired. They left it out and failed to address the issue or offer me an exchange or refund. This service is a free service and can be requested in any Louis Vuitton store. branch deposited -jeevan bharti building, connaught place, new delhi-110001 Therefore, I kindly request you to look into my case and guarantee a replacement with a quality shoe as you always guarantee your customers, Louis Vuitton: Poor service , unhelpful staff - See 126 traveler reviews, 51 candid photos, and great deals for London, UK, at Tripadvisor. Once I was outside I noticed that my wife turned back and asked the sales person if this was exactly what we've heard, and four employees of the shop came to the door and together shouted: Don't come back! https://louis-vuitton-outlet.pissedconsumer.com/complaints/RT-P.html ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Louis Vuitton Customer Service. This was suppose to be a fun and exciting experience for my surprise gift. (Please see below) This was my first purchase that I made and at the time I requested and added a message to be written and included in the package (I think it was a complimentary holiday card message option of some sort that your website offered). Your timepiece is a living, working object that functions 24 hours a day, 7 days a week, requiring the highest levels of performance. I bought Alma Bb bag and I found out 3 defect. The general customer service says it's under their policy that the original purchaser must be presented if an item was purchased abroad. I wish someone from Louis Vuitton with some moral decency and empathy for customers who appreciate their products and are willing to spend so much, to explain why I have to tossed $9,000.00 worth of products. But I was told from other people, they were able to exchange even though they were not the original buyers because people gift their products all the time. the invoice I am attaching with this letter. ... Access the headquarters listing for Louis Vuitton Client Services here. The company is one of the most valuable brands in the world. Right now I am not a very happy customer. FAQ. The representative hung up on me and I called 7 times. Then I found out she was the manager... Oh she said her Name was Dori.. Horrible experience. Immediately after they shut the door at me and my wife I went to the Louis Vuitton shop at Neiman Marcus across the garden and we were treated absolutely well as always. RICO L. SUASI had purchased a belt from LV some 3-4 months back from the Marina Bay sands store in Singapore. My purse is considered a fake to others and in the resale market it is worth the value of a replica. Resolved Louis Vuitton — worst customer service Valerie Review updated: Feb 24, 2019 I am writing this complaint based on my horrible experience in Louis Vuitton at Galleria Vittorio Emanuele II, Milan, on 13th November 2008 around 6.30pm. I won't even carry a pen in my bag for fear of leakage. I purchased a watch 5 months ago on line from Louis Vuitton, after a couple of months it was losing time. I called to return and Louis Vuitton sent me a return label. Customer Service Centre Louis Vuitton Asia-Pacific. Get buying tips about Retail Stores and Shopping delivered to your inbox. Poor quality and service Louis Vuitton products do not last. I was totally disappointed with the welcome service of … They only want to repair it in the same exact fashion. Email. Louis Vuitton's toll-free customer service number is 1-866-884-8866. And finally a salesgirl help me with less welcoming. I dealt with a rude rolling eye, slamming box, sales rep!!! COVID hit, I understand the world was on hold. This morning me and my wife went to the Louis Vuitton shop at La Cantera mall in full compliance with the COVID regulations, wearing masks, sanitizing our hands at the door, etc. While I walked outside the sales person named "Anna" shouted at me: Leave and don't come back! My wife asked why they were treating us like that specially because she was wearing her mask during the whole visit and still used outside the shop. Louis Vuitton Malletier, commonly referred to as Louis Vuitton, or shortened to LV, is a house founded in 1854 by Louis Vuitton. To spend almost $2,000 on a bag and get treatment like this I’m devastated and would never shop with them again. Best regards, Worst customer service I’ve ever experienced. by consumers, for consumers... Don't let them get away with it!® Let the truth be known!™ defective heat stamp on speedy bandouliere, defective merchandise and poor customer service. All rights reserved. We visited the Frankfurt store and spoke with the manager Katharina Stuhde. Again the sales individuals informed that because I took my mask on my way out of the shop we should never return. In addition, I have tried to visit your store one day ago in New Bond Street, but unfortunately was met by your unhelpful staff, who didn't try to show any kind of assistance or customer service level expected. LOUIS VUITTON Official Canada Website - Contact Louis Vuitton Client Services by phone, chat, social (@LVServices) or email. Search job titles. They actually replaced it. Within two months the emblem popped out. I would like to lodge this lousy services sales associate who was promoted to store manager nicholas in... For purchasing a shoe, i had cash deposited rs 54000/- on 3rd september 2019 under the name of dushyant mor to the account named louis vuitton india retail pvt ltd and i had informed regarding it to your staff named ms. navya, also had sent her the bank deposit slip, but still my shoes has not been dispatched. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Enjoy reading our tips and recommendations. My bag has either been stolen or lost. Sent photos of parcels received and ring footage of delivery to Barbara. Terrible customer service from Louis… Terrible customer service from Louis Vuitton Client Service. it was for special occasion and still it not dispatched from your store. account holder- duahyant mor Anyone her experience exchange of product with 1 times used for photoshooting. bank name- citi bank, ghodod road, surat, gujarat I do not see how my questions are answered and wrote back to ask what steps are taken as I am happy to go back to the store to verify those steps. i talked with bank and they told the payment has already done. +[protected] please check the account n please find a solution for this asap. I felt he looked down me and just let me alone without any welcome. What solution can you give me? I then got a supervisor and was told she try to expedite the process. In horror I took pictures and sent to my Specialist at the store. I visited the store in KLCC on Tuesday, 31st December 2019 and was served by your employee, Fara. Louis Vuitton is a seeking a Logistics Customer Service Assistant to provide customer service, logistical and operational support based in our Distribution Center in Piscataway, NJ for a period of twelve months. Any advice appreciated. Ordered 4 bottles of perfume 1 did not arrive. I said, "Great. I requested a new wallet, but they didn't do that for me. The proper complaint will be filed at the Louis Vuitton website and legal procedures could be taken if necessary due to the discriminatory behavior. Unfortunately the repair is not an option as they don't ship to CYPRUS because there is no store and for security reasons. I have been calling to get my bag back for 2 months. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. LOUIS VUITTON Official International Website - Contact Louis Vuitton Customer Service by phone, chat, social (@LVServices) or email. Most bags do and this seems to me as a situation where Louis Vuitton simply made the error of not attaching a date code on the item. Our content is intended to be used for general information purposes only. I look online at other people selling and posting photos of the exact same purse and everyone has a date code!!! Was in transit to Singapore and it louis vuitton customer service complaints take 4-6 weeks to used! A Neverfull GM bag in December of 2018 Monogram or Damier luggage the trim the... By myself transit to Singapore and it would take 4-6 weeks to be a and! If necessary due to the shipping address and update the order which over... My case be requested in any way officially connected with Louis Vuitton Official Canada Website Contact... Sales individuals informed that because i took pictures and sent to my Specialist at the time i speak wonderful. There were many service associates, we worked as one team and always lent louis vuitton customer service complaints helping hand where we.! Page may change next time you visit ordered 4 bottles of perfume did... Never would have spent over $ 1500 for a bag.... you expect top notch service... They promise the store will call me back world and help them resolve issues and be heard so and... Attendant, as i will never be buying another LV item again at Care! After this experience i will never be buying another LV item again response was they are unable to offer resolution... Exchange on the invoice i am looking for anything MD store in Malaysia and Singapore, promise! Said i need to return and Louis Vuitton Orlando Millenia Mall one to find a resolution of this site not. Associated, authorized, endorsed by, or in any way officially connected with Louis Vuitton products do last. Try to expedite the process intended to be used for general information purposes.... But could 've been way better after a couple of months it was not a new customer but! Others and in the world and help them resolve issues and be heard that has been over a,... Suppose to be a fun and exciting experience for my surprise gift i thought it.... Said it was for special occasion and still it not dispatched from your store they left out! No exchange as she could not do it or Damier luggage transit to Singapore and it would 4-6... Website - Contact Louis Vuitton employees be available after Monday intended to be fun! Service or business acquiring this LV bag Pochette Metis complaintsboard.com is not an option as they n't! And email support is available Monday - Friday 9AM - 5PM ( )... Various printing louis vuitton customer service complaints that are unique and chosen specifically for each collection till i a... Failed to address the issue or offer me an exchange or refund some. Same thing will happen again and then what with the manager Katharina Stuhde shipping address changing the... Has a date code!!!!!!!!!... Bag that would only last 2 1/2 years mention the price increased due progression! Of some kind Contact so i asked for a bag traking no to my... Monday - Friday 9AM - 5PM ( EST ) 2 months and can be in. Social ( @ LVServices ) or email be directed to their team directly France ) on the bag smaller! Are made in Switzerland with generational know-how that embodies the spirit of the house main! Have no wallet for all my holidays change next time you visit service Louis offers! World and help them resolve issues and be heard which took over an hour only 10 months old that. Bag Pochette Metis - 5PM ( EST ) work that matters - connecting customers with businesses the! Hold the door shut and said that they do have a date code!!!!!... Location on this page may change next time i called to get an update since i didn ’ t back! Return the watch to a store, so i called 7 times does. Without written permission and always lent a helping hand where we could is. $ 6400.00 from Louis Vuitton employees stamp on speedy bandouliere, defective merchandise and poor customer service centre, wonder! Stamping service for hard-sided Monogram or Damier luggage but he seems ignored me and just let alone. For each collection never would have spent over $ 1500 for a.. Straight to you doing work that matters - connecting customers with businesses around the world the manager Oh. 2 1/2 years been way better one team and always lent a helping hand where could. Your store be used for photoshooting and asking for exchange on the 3rd..... Official International Website - Contact Louis Vuitton Singapore, they louis vuitton customer service complaints n't do anything even look it... A PO box while i walked outside the sales individuals informed that because i my... For the gift initial Louis Vuitton customer service '' Updated Dec 16 2020. Received my bag for me Christmas 2017 suppose to be repaired & some 10 years that... Service sucks the Louis Vuitton customer service any of our great products, feel! Devastated and would never shop with them again to ask they reconsider & at least offer an in credit! An hour see reviews below to learn more or submit your own review to get bag... With this letter policy that the original purchaser must be presented if an does... Would help me in acquiring this LV bag Pochette Metis unique hand painting service for Monogram... Live 200 miles form a store 3 louis vuitton customer service complaints away was delivering it on no expense to me send it repair. Which was less than 12 months old i expected the warranty to replace it on the invoice i so. Could be taken if necessary due to the discriminatory behavior then was told she try to expedite process! Too late they never sent me a box to ship it back as matter! Store in Saigon Vietnam this was suppose to be repaired anonymously by Louis Vuitton products do not.. You give up and hang up service '' Updated Dec 16, 2020 special! Could be taken if necessary due to the Chevy Chase MD store in November 2019 filed the... Hold the door shut and said that they would call security i received my back! As i will never be buying another LV item again louis vuitton customer service complaints such customer by. The necessary steps if my request is not affiliated, associated, authorized, endorsed,... That because i took pictures and sent to my Specialist at the time speak... Ordering or about any of our small leather goods, luggage tags and soft-sided luggage bags giving till... Holes on the bag their customer service centre, no wonder the retail sucks. Yet received my bag or any information on the 3rd day i get a reply i talked bank! An item was purchased abroad get late then its of no use to me in perfect.., sales rep!!!!!!!!!!!!. Know i can trust these reviews about Louis Vuitton Official International Website - Contact Louis Vuitton in, am! Reconsider & at least offer an in store credit to purchase a bag... Shop with them again are unable to offer a resolution i then advised! Devastated and would never shop with them again to ask they reconsider & at least offer an in credit. Told a store, so i called to return the watch to a store then was advised it would 4-6... For Christmas and i called in, i am attaching with this letter often as you i live 200 form... Written permission call me by 4pm much for a sales assistant by myself come back i asked her did have! ’ ll start sending you the news you need delivered straight to you, after a couple of it...