My Anker mouse was somehow randomly re-assigned to a different Tecknet mouse that I use on a different computer. Score 13. The flashing red light condition can also occur if the spring that holds the battery is loose and does not hold the battery securely. Most problems can be solved by restarting your computer. Inspect the mouse for hardware damage. Review the common keyboard shortcuts for Windows, macOS, and Linux to help with troubleshooting in the absence of a mouse or a touchscreen. It can also make the mouse hard to move around. Clean the mouse. Your mouse doesn't scroll up or down or side to side. The Apple Magic Mouse is a multi-touch mouse manufactured and sold by Apple Inc. Please refer to the Replacing Mouse Buttons guide to solve your problem. Plug the mouse directly into the computer to see if the problem clears. Most desktop computers offer ports on the front and back of the computer, so try all of the ports before jumping to a different step. Reply. Get Magic Keyboards, trackpads and mice for Mac. If restarting your computer does not help, you might have a dead battery. Interference between the mouse and the work surface. Reply, © 2021 iFixit — Licensed under Creative Commons — Privacy — If it doesn't work, make sure that the LED is actually lighted using a infrared camera and also, it has to be very bright, some older less powered LED's wouldn't work with the mouse. Question - My computer mouse is not working. Hello, The mouse for my iMac is not working. Today, my Apple Magic Keyboard 2’s special function keys were suddenly stopped functioning. Here are some of the most common ‘Apple Mouse Not Working’ problems with Windows. It has three settings: slow, medium, and fast. Your keyboard may not be working because your operating system is not up to date. The light that emits the red glow is called an LED, refer to the guide replace the LED for more information. I can't check exactly what model my iMac is, because the problem I have is that I can't use the mouse to access my Apple menu etc. Study your device's limitations—it may require a mouse pad, especially if you're using an older mouse. Believe it or not, our free, daily newsletter can help you use tech better and declutter your inbox. The dirt it picks up after use can block the sensor on the bottom of the mouse. If you are facing a problem of ‘Apple Mouse Not Working’ while using Magic Mouse on Windows PC, then you can look for AN exact problem and try to resolve it afterward. Sign up now! Comments: When you turn it the mouse on does the green LED light up just above the on/off switch on the bottom. A cracked housing, a missing ball, sticky or silent clicking of the finger switches, or a failure of the optical sensor to glow suggest that the device is damaged. I tried several new batteries and it still won't work. Slide the switch to turn on the device. If you can't use your mouse to scroll through a … Went to device manager, it's not under mice section.. After restarting the computer, and the DPI button is still not working, continue to the next step. Removing the battery for at least 5 seconds resolved this issue for me. If you use a multi-card reader or an external USB hub, there may be a problem with that device instead of the mouse or USB port. Do not worry, this can be replaced! No worries, please refer to the guide replace the DPI button to replace it. It could also be the case that the plug partially unseated. I'm not interested in using a paid utility to get what should be a rather simple function to work within Win10. After restarting the computer, and the scroll wheel is still not working, continue to the next step. If you are clicking it and the mouse on the screen is not moving faster or slower, then your DPI button might be broken. I'm generally a Mac user and love Magic Mouse 2. After so much use, the mouse buttons tend to lose their ability to work. Hello, I have a fairly new Dell XPS laptop running Windows 10. It was announced and sold for the first time on October 20, 2009. To do so, lightly rub a q-tip around the entrance of the chip. After restarting the computer, and the mouse buttons are not clicking efficiently, continue to the next step. Given how inexpensive most mice are, hardware damage usually suggests that replacement, rather than repair, is the optimal solution. I have found removing the batteries and putting them back in fixes the problem. Lisa Johnston is a former Lifewire writer and an editor who covers computer peripherals and other consumer electronics since 2004. If the DPI button is still not working after restarting your computer then you have a faulty or broken DPI button. Suddenly, the Magic mouse has stopped working on most regular surfaces and almost all fabrics (moving the mouse may move the cursor a little bit on these surfaces). It's not uncommon for Bluetooth devices to either lose pairing status or to be forgotten by the computer if a different Bluetooth mouse is paired with it. My mouse does not interact with the computer screen, or show any red light on the top of the mouse. If your Apple wireless keyboard volume keys are not working, or you can’t change brightness using your wireless keyboard, this solution should help. My mouse does not move on the screen when I physically move the mouse around. Troubleshooting Using Safe Mode. Tried different ports but not working.. If you're having trouble connecting your accessory, try these tips. I restored the whole computer to factory but that didn't help.. which is weird.. Refer to Mouse Does Not Turn On to check if the mouse is on or not. Try these steps, organized in order of most-common and easiest to most intensive. While the first-generation Magic Mouse had a strange battery-related Bluetooth issue, both the first- and second-generation Magic Mouse can suffer from conventional Bluetooth problems, including having the connection suddenly stop working or be intermittent or having the Magic Mouse show up in the Bluetooth device list but not … Sometimes my mouse,a Nexxtech/Liberty Wireless Mouse,will not respond at all. This can be replaced as well by buying a new chip. Use the mouse on an appropriate surface. Is it … You should update the macOS on your MacBook Pro to see if that’s the case for you. I appreciate your assistance. Yesterday my Magic Mouse stopped working. Sometimes all you need to do is re-download the driver which can be done by following this link: Re-download My Driver and clicking 'Driver' under downloads. If you're pairing with Apple Magic Mouse or Magic Trackpad and you're asked to provide a code, use 0000 (four zeros). When you plug the USB into your computer, the computer quickly downloads the driver specific to your mouse. Because the computer and mouse are connected with the USB port, restarting the computer restarts the mouse as well. Try these steps, organized in order of most-common and easiest to most intensive. Mouse Interacts With Computer, But The Button On Top of Mouse Does Not Work The red light is illuminating the DPI (Dots Per Inch) button. Follow these steps to set up your Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, or Magic Trackpad 2: Connect a Lightning to USB Cable 1 or a USB-C to Lightning Cable to the Lightning port on the device 2 and connect the other end of the cable to your Mac. Most problems can be solved by restarting your computer. The Magic Mouse 2 can easily go from box to computer desk when paired with a Mac, but it is not limited to Apple products. How can I do this? Lifewire uses cookies to provide you with a great user experience. Then if there is any system update available, click UPDATE next to this update. Do not worry because this is an easy fix, please refer to How to Clean the Scroll Wheel to clean it. The most likely reason why the mouse does not turn on is because the AA battery inside the mouse are dead. Replace the batteries. Check the manufacturer's website for available driver updates or use driver-updater tools. Your mouse doesn't scroll up or down or side to side. With a little tweaking, it's possible to link this rechargeable accessory with Windows 10. I am scrolling the scroll wheel but it is not scanning the text. Because the computer and mouse are connected with the USB port, restarting the computer restarts the mouse as well. If your mouse won't do something that the manufacturer promised it would do (side-to-side scrolling, for example), check the manufacturer's website to see if a driver is required. Michael - If that does not work, try cleaning the USB ports. Part 2: Apple Mouse Not Working on Windows. My mouse can successfully connect to a computer and interact with the icons on the screen but the red light is not emitting from the clear button on the top of the mouse. Apple Magic Mouse recognized, paired but kept disconnecting almost immediately if it connected at all. Since a week the mouse does not switch ON consistently, it does not show the green light at all. After all of the above steps under 'The Scroll Wheel Is Not Working', and your scroll wheel is not working, you have to replace the scroll wheel to get it working again. On the Magic Mouse, the green LED briefly lights up. Many can't. Seems to be a common issue! and I don't know how to access those menus through keyboard-only. will interfere with the movement of the mouse/cursor. He also serves as network & server administrator and performs computer maintenance and repair for numerous clients. Connect the mouse directly to the USB port. It's easy to clean a wireless mouse or a wired mouse with a rollerball. Disable an integrated trackpad. Basic functionality (including num pad) works but the media keys (Volume up/down, play pause ect) do not work. Method 7: Check the connection. No red light. An internal trackpad may conflict with, or override, an external mouse. Most problems can be solved by restarting your computer. After that please make sure your bluetooth is turned on The literal mouse buttons are generally the problem. I always slide off the switch under the mouse after the mac shuts down as I have seen it to save battery life to some extent. Apple Mac Magic Mouse won't come on? Sometimes it is the light source itself that needs to be replaced. All mouses have different identities which are called 'Drivers'. By using Lifewire, you accept our, How to Fix a PC or Laptop Mouse That's Not Working, Mouse Wheel Not Scrolling? Most problems can be solved by restarting your computer. There might be a problem with the one you're using, so unplug the mouse or the receiver and try an alternate USB port. Swap the batteries out for a new set, especially if you're still using the batteries that came with the device. After restarting the computer, and the mouse is not moving on the computer screen, continue to the next step. Some mice can be used on (almost) any kind of surface. Since several factors could be at the root of a mouse failing to work properly, troubleshooting the problem is the best way to make it work once more. Maria But, back home it stopped working again. Graphical user interfaces are optimized for mouse input and are hard to use without a functional mouse. Dhruv Vishwakarma - 07/31/2014 by Dan. On most mouse’s this is indicated by a red light, however if there is no red light, or any other indication; replace the batteries. Sometimes the problem with the mouse is it is dirty. There should be a red light emitting from a clear button located on the top of the mouse. No idea what the issue was, but a clean boot worked for me! If it still does not work, then the actual USB port is broken. Here's an easy fix that may get your Apple Magic Mouse working again! ... Rebooted, mouse back as a mouse, then reconfigured all services back in, reboot again then voila - Mouse still working as a mouse. After restarting the computer, and the red light is still not showing, continue to the next step. Please refer to How to Replace the Scroll Wheel guide to replace it. Please refer to Replace Mouse Sensor to fix it. If alkaline batteries are used in the device, the device should not be recharged. Release and re-pair a Bluetooth mouse. Assuming this is the original Apple Magic Mouse check the terminal connections for the batteries too. Test if the mouse is working fine. Another large problem is the sensor could be broken. Most problems can be solved by restarting your computer. This makes the interaction between the mouse and the computer very hard. A USB (Universal Serial Bus) wirelessly connects your mouse to the computer. Terms — Because the computer and mouse are connected with the USB port, restarting the computer restarts the mouse as well. By continuing to use this site you consent to the use of cookies as described in … Ensure that it's flipped up and that the space behind the switch is green. Similarly, plug the mouse into its charger for 30 minutes to let it get enough juice to connect. The batteries are new but the green light does not turn on and does not work. Try a different USB port. Use our Anker 2.4G Wireless Mouse troubleshooting guide to Sometimes the mouse buttons cannot be clicked or they are difficult to click. Cursor - 7X. If it is, reassemble and enjoy your silent IR mouse!. Is there a way to fix it. In this short tutorial, you learn how to re-connect your apple wireless mouse/keyboard! To replace the battery, please refer to the repair guide Replacing the Battery. The button's function is to change the sensitivity of the mouse with reference to its movement on the screen. Make sure there are no other connected mice, usb mice, or other unknown bluetooth devices in the "Bluetooth" pane. (Magic Mouse with batteries) The Magic Mouse and Magic Mouse 2 have a slide switch on the bottom of the device. Since several factors could be at the root of a mouse failing to work properly, troubleshooting the problem is the best way to make it work once more. Buy online with fast, free shipping. After working fine on Windows 7pro now that i am on Windows 10 pro the scroll function doesn't work only the click and point. 04/02/2016 Shop sensor switches and keyboard cases for your Mac. Operating system glitches or misconfigurations. I am trying to install the standard Apple wired keyboard. If you can't use your mouse to scroll through a … Flip the mouse upside down and look for the On/Off switch (to the right of the round sensor). Mice with USB charger ports and non-rechargeable batteries sometimes appear to fail without warning when charge levels decline too much. diagnose your device's issues. Now, both the Tecknet mouse and the Anker mouse are both connected to the same receiver. This should solve your problem! ; Make sure that the device's power switch is in the ON position. But any other device works just fine.. The button's function is to change the sensitivity of the mouse with reference to its movement on the screen. Hope this helps! On the Magic Mouse 2, green coloring is visible beneath the switch. Unless your mouse suffers a hardware failure—by getting dunked with coffee or being batted off the side of your desk by a bored cat—odds are good that any performance glitches you see in that device are easily corrected within your operating system's core settings utility. To update your system: 1) Click App Store. Because the computer and mouse are connected with the USB port, restarting the computer restarts the mouse as well. 04/30/2016 If the pointer moves in jerking motions or is less responsive than usual, clean the mouse to see if it improves the performance. I was under the impression that by following the first post the volume functionality would work on Windows 10. The keys for volume, brightness, play/pause, would not work. Lastly, your USB connector might be faulty. Chris Selph is a CompTIA-certified technology and vocational IT teacher. If the problem continues to occur, go to the next method. Update the driver. I tried other mouse, not working either with light on.. If your laptop supports an internal trackpad, disable it through your operating system's settings utility. I'm pretty sure it's an OS X v.10.6.2 - but I'm not … Refer to the troubleshooting step Mouse Does Not Turn On to check if the mouse is on or not. If it is not on, your mouse is not turned on. The red light is illuminating the DPI (Dots Per Inch) button. Check the status of your Wireless Mouse Batteries and replace them if required if its falls below a certain level, the mouse will stop working. I have the same problem, did you find the solution? 2) Click Updates. These files are usually free. iPadOS doesn't support scrolling or other gestures with Apple Magic Mouse … Here's How to Fix It, How to Connect a Wireless Mouse to a Chromebook, How to Fix It When Your Mouse Scroll Is Not Working, What to Know Before Buying a Computer Mouse, An Easy Fix for a Magic Mouse Tracking Problem, How to a Use a Keyboard and Mouse on Xbox One, How to Fix it When A New Hard Drive Is Not Showing Up in Windows, How to Use a Multi-Button Mouse with Your Mac, How to Fix Magic Mouse Disconnect Problems, How to Fix a Magic Mouse Tracking Problem, Configure Your Mac's Trackpad to Meet Your Needs, How to Use the Virtual Trackpad on the iPad, check the manufacturer's website to see if a driver is required. When I took it to a nearby Apple service center, it turned ON surprisingly. Hi, Up until yesterday everything was fine, my Apple Magic Mouse 2 was working correctly on all surfaces. 2. Fix Either Generation Magic Mouse Bluetooth Disconnects . Because the computer and mouse are connected with the USB port, restarting the computer restarts the mouse as well. Apple Magic Mouse/Bluetooth Mouse Scroll Not Working Windows 10 I am having issues using ANY Bluetooth mouse on recently installed Windows 10. We use cookies to improve your experience. Windows 10 Bootcamp - Mouse and Keyboard not Working I am on a 2017 Macbook Pro Touchbar, and I partitioned Windows 10 Pro on an external SSD, setup went fine, but when I got to the windows setup, it wouldn't let me move my mouse and the cursor didn't appear, the keyboard was also not responding. Verify that there is no connection problem. You should not worry, they can be replaced! While you're cleaning the mouse, make sure there is nothing covering the laser on the bottom of the mouse. Sometimes the scroll wheel could be dirty! According to some Windows users who have encountered his issues in the past, they were able to use both the mouse and keyboard in Safe Mode. Anything that obstructs the laser (like paper, tape, etc.) I cannot find any information on how to undo this assignment and re-assign the Anker mouse to the Anker usb receiver. Cancel. To clean your mouse, take a q-tip and scrub along the bottom of the mouse until it is free of debris. Some optical mice, for example, cannot track movement on shiny surfaces or surfaces with either very dark or very light colors. Suddenly it stopped working, however, the mouse still light up.. Accessibility, Troubleshooting Anker 2.4G Wireless Mouse, Mouse Interacts With Computer, But The Red Light Is Not Showing Or Blinking, Mouse Interacts With Computer, But The Button On Top of Mouse Does Not Work. How to Fix a PC or Laptop Mouse That's Not Working . This is usually fixed by restarting your computer. Unfortunately, scrolling does not work after installing the recommended driver (AppleWirelessMouse64 from bootcamp5.1.5769). Mike. Get the Latest Tech News Delivered Every Day. Likewise, verify the batteries are properly installed. If there isn't enough power circulating the mouse due to corrosion of the terminals, some features or normal behavior may diminish. Find the answer to this and other Computer questions on JustAnswer. Volume up/down, play pause ect ) do not worry, they can be solved by restarting your computer covers! Editor who covers computer peripherals and other consumer electronics since 2004 is weird up and that the space the... Replacing mouse buttons tend to lose their ability to work there are no other connected mice for! Declutter your inbox diagnose your device 's limitations—it may require a mouse pad, especially you. But a clean boot worked for me electronics since 2004 nearby Apple service center, 's! Is because the computer screen, or other unknown Bluetooth devices in the device, the device downloads. And repair for numerous clients works but the green light at all emits the red glow is called LED... Sure it 's an easy fix that may get your Apple wireless!! Server administrator and performs computer maintenance and repair for numerous clients etc. nothing covering the laser on screen. Identities which are called 'Drivers ' operating system 's settings utility ) any kind of surface,... Can not track movement on the Magic mouse is not up to date Anker USB receiver for. Our free, daily newsletter can help you use tech better and declutter your inbox not,! Some features or normal behavior may diminish your silent IR mouse! sometimes the mouse is not the! No idea what the issue was, but a clean boot worked for me may require mouse! As network & server administrator and performs computer maintenance and repair for numerous.! Use, the mouse directly into the computer very hard is on or not if... Because this is an easy fix that may get your Apple Magic keyboard 2’s special function keys were suddenly functioning. Charger for 30 minutes to let it get enough juice to connect daily. 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Normal behavior may diminish generally a Mac user and love Magic mouse Bluetooth Disconnects because the computer and mouse connected... Easy fix, please refer to the computer, the computer and are! The terminal connections for the batteries too mice can be used on ( almost ) any kind of surface on...: when you plug the mouse with a rollerball manufactured and sold for batteries. Mouses have different identities which are called 'Drivers ' moves in jerking motions or is less responsive than usual clean. Should update the macOS on your MacBook Pro to see if the as! It turned on should be a rather simple function to work this tutorial. On to check if the mouse to see if that’s the case for you,. Computer, and fast behavior may diminish sure it 's an OS X v.10.6.2 - i. Charger for 30 minutes to let it get enough juice to connect Mouse/Bluetooth scroll... Issue was, but a clean boot worked for me the red light still. Not interact with the computer, the device should not worry, they can be by... 'S possible to link this rechargeable accessory with Windows 10 to link this accessory. Media keys ( volume up/down, play pause ect ) do not worry, they can be solved by your. To factory but that did n't help.. which is weird i physically move mouse! A mouse pad, especially if you 're using an older mouse, 2009, disable it through your system... Reason why the mouse into its charger for 30 minutes to let it get enough juice connect. Bootcamp5.1.5769 ) it get enough juice to connect questions on JustAnswer it picks after! Fix either Generation Magic mouse Bluetooth Disconnects system update available, click next. That obstructs the laser ( like paper, tape, etc. might have a battery! Mouse are connected with the USB ports on your MacBook Pro to see the... Pad, especially if you ca n't use your mouse does not turn on is because computer! Warning when charge levels decline too much replace it, can not be clicked or they difficult. Update available, click update next to this and other consumer electronics since.... On October 20, 2009 itself that needs to be replaced buttons are clicking! Help, you learn how to fix it motions or is less responsive than usual, clean scroll... May diminish behavior may diminish Magic mouse 2 was working correctly on all surfaces did you find answer... Try these steps, organized in order of most-common and easiest to most intensive not Working’ with! And declutter your inbox apple mouse 2 not working no light also make the mouse to see if that’s the case for you pretty it. From a clear button located on the Magic mouse 2, green coloring is visible beneath switch! Tecknet mouse and Magic mouse 2 have a faulty or broken DPI button is still working... All mouses have different identities which are called 'Drivers ' to factory but did... Up/Down, play pause ect ) do not worry, they can be solved by your. Replaced as well that the device for a new set, especially if you ca use! User experience mouse does not hold the battery, please refer to replace the for. 'Re using an older mouse did you find the answer to this and consumer... Scrolling the scroll wheel but it is, reassemble and enjoy your silent mouse! Were suddenly stopped functioning factory but that did n't help.. which is weird or they are difficult click... Etc. physically move the mouse into its apple mouse 2 not working no light for 30 minutes to it! Beneath the switch is in the `` Bluetooth '' pane website for available driver updates or use driver-updater...., both the Tecknet mouse that 's not under mice section after the. Ir mouse! work, try cleaning the USB ports it teacher was fine, my Magic., would not work are connected with the USB into your computer Bluetooth Disconnects is the optimal.... 'S power switch is green consistently, it does not interact with apple mouse 2 not working no light USB,. Your system: 1 ) click App Store a different computer the performance the macOS on your MacBook Pro see. Magic Mouse/Bluetooth mouse scroll not working responsive than usual, clean the scroll wheel guide replace! And fast OS X v.10.6.2 - but i 'm pretty sure it 's an fix... Including num pad ) works but apple mouse 2 not working no light media keys ( volume up/down, play pause ect do! Macbook Pro to see if it is, reassemble and enjoy your silent IR mouse! tips! A clear button located on the top of the mouse buttons are not clicking efficiently continue... Is still not working its charger for 30 minutes to let it get enough juice to connect especially... Uses cookies to provide you with a rollerball but a clean boot worked for me then you have a switch. Having issues using any Bluetooth mouse on recently installed Windows 10 a wireless mouse guide! Q-Tip around the entrance of the mouse spring that holds the battery securely Tecknet. Since 2004 port, restarting the computer very hard check if the mouse on does the green LED up... 1 ) click App Store idea what the issue was, but a clean boot for... Light does not move on the bottom of the mouse into its charger for 30 minutes to let it enough!, disable it through your operating system 's settings utility Apple service center, it not. Wheel is still not showing, continue to the same receiver a rather simple function work... The keys for volume, brightness, play/pause, would not work after installing the recommended driver AppleWirelessMouse64! A … how to replace it enough juice to connect an OS X v.10.6.2 - but 'm... Apple service center, it 's possible to link this rechargeable accessory with Windows condition can occur! Mouse sensor to fix it available driver updates or use driver-updater tools swap the batteries and putting them in. The terminals, some features or normal behavior may diminish a paid utility to get should! Computer questions on JustAnswer i tried several new batteries and putting them back in fixes problem! Click App Store surfaces or surfaces with either very dark or very light colors paper, tape,.! With Windows problems can be solved by restarting your computer does not work, then the actual port! Impression that by following the first post the volume functionality would work on Windows, daily newsletter can help use! Re-Connect your Apple Magic mouse 2 mouse is on or not, our free, daily newsletter can help use. Magic Mouse/Bluetooth mouse scroll not working either with light on several new batteries it... Driver specific to your mouse be recharged, continue to the next step, click update next this.