Are you looking for support about your Philips Hue hardware like lamps, switches or the Bridge? However, as Philips Hue bulbs use the Zigbee wireless protocol, you can get some issues with it, including the Hue lights unreachable error, with the bulbs not displaying properly in the app. The main reasons why your hue bridge won’t connect to the app or the internet may be because: You have a bad internet connection. What Makes the Hue Motion Sensor Better than Other Motion Sensors. In the Map it has connection to 5 routers and the coordinator but with linkquality of 20 to 45. not much. To pair to HE reset the sensor. While you can use third-party motion sensors with your Philips Hue lights using various services, the Hue Motion Sensor ($40) makes it easier to turn your Hue bulbs into motion lights in your house. If the Amazon Echo does not connect to your Philips Hue here is the solution: a. This is done by pressing and holding in the reset button on the back of the sensor until the LED blinks red I think. By connecting the sensor to your bridge via the Philips Hue app, you can choose which lights go on, even inside your house. So now the weird part is I have 5 other Hue … Your Ethernet cable might be faulty. You are not using Hue … Even hitting refresh it will not show any motion, temp or lux, only battery. Plus, the Hue Motion Sensor can do way more than any other third-party motion sensor… The outdoor sensor turns on your Philips Hue lights automatically when somebody passes by, outdoor and indoor. I have a Hue Motion Sensor paired directly with Smart Things, but it’s a bit out of range and the signal doesn’t always get back to the hub. You will need a small pin or something similar. b. i will check tomorrow with a osram smart+ plug on 1m distance. Issue #5 – Amazon Alexa and Philips Hue Connection Problems. It was a while ago. c. Use the Forget option in the Alexa app to disconnect … Restart both the Philips Hue bridge and the Echo. hi, just an update regarding the Hue Motion Sensor issues I was having; The status of the sensor last night was that the sensor wasn't being picked up by the Hue app, and even though it still appeared in the Apple Home app and was showing motion, temperature and ambient light info, I couldn't get these sensors to trigger other … Why Hue Bridge Won’t Connect. I have a Hue motion sensor but have never had a Hue Bridge. it is stated as offline. Also choose the scene or light setting that should be triggered. ... 'Hue motion Outdoor … Hue Bridge Connectivity Issues Hue Iris If you are unable to connect to your hue bridge, there's a few things we need to confirm first. Put hub into 'discovering device'. So the sensor is actually not working. I also tried resetting the device with no luck I noticed that the red light that usually lights up when motion is detected is also not lighting up. Home › Forums › Hue Forum › Hue motion sensor issues Search for: it seems the sensor has a bad zigbee range or the osram plugs won't work well as router. Disable and re-enable the Philips Hue skill using your Alexa app. Your Hue app’s cache needs to be cleared. We listed the most common FAQ's on this page. So I have a Hue Motion sensor that I am able to connect to HE but after it is connected it does not respond to anything. Home › Forums › Hue Forum › Hue hub not detecting new motion sensor Search for: The fourth light indicates that your Hue app has control of your lights. 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