Interview question for Customer Service Representative in Rancho Cordova, CA.The questions were generic. When you work in customer service, you will often come across rude individuals. Show us that you know what to expect in your job, that bad customer behavior will not discourage you, that you will try your best to satisfy every client with your service. Interview question for Energy Advisor in Victorville, CA.1.How would you handle a customer that wants to talk to a manager. Instead, remember the old adage that “the customer is always right” and focus on how you demonstrated your maturity and professionalism in taking the appropriate steps to solve their problem and retain their business. Flag as Inappropriate Flag as Inappropriate. 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E) It is a situational question which tests knowledge and experience Let both convey that you enjoy being a problem-solver eager to provide positive solutions to your customers. … Employers are looking for candidates that know how to effectively defuse hostile customer interactions while promoting their company in a positive light. You could share that you’d allow frustrated customers to vent for a few minutes so they feel heard—and so that you and they both know you fully understand the situation—before you try to solve their problem. I would acknowledge their feelings and concerns, and inform them that I would be more than happy to assist them with resolving the problem. Do not discuss situations where you failed to properly identify with the customer's concerns and caused the situation to escalate beyond your control. They asked a lot of tricky questions. Let's begin! I don't have enough time to deal with rude people.” “I had a customer who kept complaining about their food being too cold, so I spit in … This will show the interviewer that you are service-oriented and dedicated to meeting your clients’ needs. Note how each candidate focuses on analytical problem-solving in order to swiftly resolve their customer’s concerns. When you work in customer service, you will often come across rude individuals. It's the name of the customer service game, unfortunately. Put yourself in their shoes and remember that their anger is ultimately at the problem they are encountering, not you. You might explain that you’re somebody who can handle being yelled at when you recognize that the anger isn’t directed at you and can empathize with the customer’s complaints. To avoid answering this question incorrectly, utilize the following tricks: Hiring personnel can read body language and into cliché responses, so be honest and thoughtful with your response. If it’s a customer service job you might be asked something like, “Tell me about a time when you faced an angry customer and how did you deal with it”. While you won’t know for sure every interview question you might be asked, you also don’t want to be caught off guard with the question about dealing with angry customers. 2. She clearly understands that the goal is to ensure the caller’s ultimate satisfaction. It is important that the response you give to the job interview question is truthful, relevant to the position, and shows value to the school district. When you’re interviewing for a customer service position it’s likely that you will be asked questions about dealing with difficult customers. He feels scammed and wants his money back immediately. When you're interviewing for a customer service role, the interviewer will no doubt ask about your ability to handle a difficult or angry customer. Use a clear example with a positive end result. Giving the Right Answer Don’t generalize the topic. Demonstrative your effectiveness. How would you handle a angry customer. Do you know how you would answer the following teacher interview question: How would you deal with an angry parent?. I just want to be prepared for my interview and I know they will ask me what to do if I had to face an angry customer. Answer. Provide them with two to three potential resolutions to evoke their feeling of control over the outcome. To comment on this, Sign In or Sign Up. Customer service refers to the part of a business which attends to the needs of its customers. Breathe deeply again and smile outwardly as you feel compassion for the distressed customer. USE THE STAR FORMAT. ALLUDE TO PROVEN ISSUE RESOLUTION STRATEGIES: These include active and nonjudgmental listening, remaining calm and present, and repeating back the information you’ve been provided by the customer. Can you ever recall a time that you appreciated being put on hold? Present yourself as someone who is eager to address client concerns through active listening, product or service education, analytical problem-solving, and conflict resolution. And fortunately, there are tried and true techniques to efficiently handle a customer’s phone complaint. Remember, customers are extremely important to businesses so you really want to avoid answers like: “Just walk away. Do not discuss situations where you failed to properly identify with the customer's concerns and caused the situation to escalate beyond your control. Ideally, after a caller expresses their unhappiness, they will apologize for their outburst and allow you to move forward with resolving the issue. A good answer might be that you would go ahead and refund him the money to keep him as a customer since it was a small purchase. They will undoubtedly be impressed by your high emotional intelligence, problem-solving skills, and professionalism. Tell the interviewer that you’re willing to resolve the problem as much as possible. C) It tests intellectual capacity. Key Takeaways Practice Interviewing: Check out these interview questions and answers, and take some time to practice. Add Tags. I always approach a customer’s complaint assuming positive intent, as most complaints I've dealt with were totally justified. Using the STAR method, you can tell a story about a time when you had to deal with an angry customer in person. Take the time to review what you may be asked and how you'll respond. To do so, they … -. To answer this question successfully, assure your interviewer that you are a good listener who can accept opposing views without getting upset. Build a relationship with that customer to gain their loyalty. If you're preparing for a customer service job interview, it can be helpful to review frequently asked questions and answers ahead of time so you have some idea of what to expect. But retail pros know that they're going to be dealing with an angry customer who makes offering high-quality service difficult. Avoid Putting the Caller on Hold. 5 Common Customer Service Interview Questions, Give Me An Example Of When You've Demonstrated Your Customer Service Skills, How to Answer the 3 Most Common Interview Questions. 4. Avoid using clichés and canned responses. It's the name of the customer service game, unfortunately. Keep It Professional. Job Interview Question & Answer: How Would You Deal with a Difficult Customer? Add Answers or Comments. The more you practice following up with a customer the more routine it will become, and it can make all the difference as to whether an angry customer chooses … Why It Works: This answer shows that the candidate is able to respond to an angry client non-judgmentally, by putting himself in their shoes and by expressing empathy for their situation. So, avoid it altogether if you can. Then you would tell the customer you apologize for the inconvenience and you understand they are upset. There will often be a question about how to deal with an angry customer. Remember the customer is always right. Interview question for Customer Service.How would you handle an angry customer?. When you’re applying for a management or a supervisory position, there’s a large chance that the interviewer will ask you about how you manage a difficult employee.Chances are that you, as a supervisor, have dealt with at least some difficult employees. Jobs The reason there is a trick component to this type of behavioral interview question is because: You don’t want to accidentally talk about a problem you … Tell us a time where you had to deal with an angry customer and what did you do to solve the this problem. However, if their anger escalates to using violent or vulgar language, refer to your company's policy about how to proceed. Since most small businesses don’t typically have dedicated customer service reps, the person needing to know these customer management skills should also participate in the role-playing scenarios we’ll cover later. Moreover, repeating it back will ensure your accurate understanding of the complaint. How do you handle multiple task? An apology won’t solve the problem alone, but it will ease the customer’s anger. If you are interviewing for a position like restaurant server or retail clerk, chances are, you will be asked this question. When a hiring manager asks you about your ability to handle angry customers, they are trying to determine how well you respond and act under negative conditions and pressure. Remaining judgment-free will allow you to truly listen to the caller and find an agreeable solution more swiftly and efficiently. How would you handle it? Tags: See More, See Less 8. 4. Customer Service Scenario 1: Angry customer An angry customer is something just about every seasoned business owner has witnessed. When answering the question, you should emphasize that you try to avoid any arguments with customers, going above and beyond with your service. Remember, your response needs to showcase how well you were able to remain in control of the entire interaction between you and the irate customer. How would you handle an angry customer? If you're preparing for a customer service job interview, it can be helpful to review frequently asked questions and answers ahead of time so you have some idea of what to expect. So, don’t take anything they say personally. Difficult employees lower the morale of a team and, in turn, can have an impact on team productivity. Although it might be tempting to describe and complain about difficult customers you have dealt with in the past, try to avoid describing them negatively. Typical questions include: “Name a time you had to deal with an angry customer” “Describe a recent situation when you had to handle an angry guest or customer… D) It is an example of behavioural interviewing. All rights reserved. Speak in an even tone, and do not participate in the oncoming ugliness as it will only intensify the situation. A great sample response to this type of question would be: I know sometimes customers may be upset or unhappy with their experience with a particular product or service and will contact the company to let them know. Types of Customer Service Interview Questions . Do not cut them off - Clarify what what, repeat it back to them. If they are abusive, tell them you're willing to listen, but only if they stop using profanities. You can typically tell if someone is angry within the first few seconds of the interaction. – like a pro. How would you handle it? How would you handle it? Customer service interviews may include a number of different question types. If the guidelines indicate that you should end the call, do so immediately and be sure to accurately document what they said to you along with their specific complaint. So, offer them a refund or voucher as per your company's policy. Questions about dealing with angry or difficult customers are part trick question, part opportunity to really showcase your customer service skills. Situation: "At my last job, a customer came in cursing and yelling—the works. During an interview, a hiring manager might ask a behavioral question -- a question that tests your ability to respond to work situations, such as your reaction to a confrontational customer. How to deal with an angry customer - - Stay calm, do not raise voice - Do not use defensive or aggressive body language like having your arms crossed or hands on hips - Listen to the customer completely, whether you agree or not. RE: How do I answer this interview question, if I had a angry customer, how would I deal with it? If you haven't, only then is it acceptable for you to inform the hiring manager what you would do if you ever come across one. Why It Works: This response is great because the interviewee obviously understands how to build rapport with unhappy customers by actively listening to their complaint and then repeating their key points. Now you know the purpose of this question and the different variations of it that you might come across. Briefly explain what you mean by customer service and customer support. Not only will the breather allow the customer to calm down, but they will also feel both heard and understood. At LiveCareer, we live and breathe the belief that we can help people transform their work lives, and so do our contributors. Don't cast customers in a negative light. Seeing as it's unavoidable, the interviewer wants to know that you can handle such a situation with professionalism. In my previous job at AT&T, I was confronted with irate customers … Though you are answering behavioral interview questions- you want to keep your answers focused on your behavior at work. Interview question for Retail Sales Associate in Pineville, NC.How would you handle an angry customer? While you may have the urge to yell right back at them, fight the urge! Customer service representatives have a diverse job that requires them to possess a couple of important skills to be able to deal with different types of customers, including difficult ones. Interview Question. Situational interview questions focus on how you’ll handle real-life scenarios you may encounter in the workplace, and how you’ve handled similar situations in previous roles. Most of the hypothetical questions asked in a call center interview center around how you would handle situations ... or how you could handle a rude customer. Active listening means concentrating … Be sure to emphasize how well you communicated with the customer, acknowledged their concerns, and resolved the situation with regards to company policy to the best of your abilities. I always try my best to provide an excellent customer service. How to deal with an angry customer. She was complaining about an item she wanted to return, but she didn't have her receipt.” The outcome is ultimately up to you. A) It is a situational question. Interview question for Sales Associaate in Grapevine, TX.How would you deal with an angry customer that comes up to you while attending to another? Here For You During COVID-19 NEW! Third, re-state the main points so both of you are clear about the situation. Have you ever employed the above techniques to resolve an angry customer’s problem? Nobody enjoys the waiting game. After exhausting all available resources, if I could not rectify the situation, I would let the customer know that I can put them in touch with a supervisor who can help them if necessary. As a successful retail worker or barista who works in a service-oriented industry, you must be able to handle all kinds of stress when dealing with customers. If it’s a customer service job you might be asked something like, “Tell me about a time when you faced an angry customer and how did you deal with it”. Why It Works: This candidate demonstrates her willingness to partner with the customer in order to analyze and trouble-shoot the issue. 1. This question is a good example of a situational interview question, which poses a hypothetical situation in order to assess a candidate’s problem-solving skills. Remain calm and adjust your mindset. B) It tests knowledge and experience. It is best for you to first be honest about if you have ever handled a situation with an angry customer before. This is the kind of question you will get in your interview. THE CUSTOMER IS ALWAYS RIGHT: Even when they aren’t. Being able to effectively handle a stressful job interview will indicate to employers that you'll also be able to handle workplace stress. After they've thoroughly explained their problem, I reassure them that I intend to help them in any way possible. It assures the customer that you did hear them ‘How would you handle a call from an angry customer?’ No matter what industry or service your employer is in, it’s a given that, at some point, you will have to deal with angry and rude customers. From journalists with years of experience covering workforce topics, to academics who study the theory behind employment and staffing, to certified resume writers whose expertise in the creation of application documents offers our readers insights into how to best wow recruiters and hiring managers, LiveCareer’s stable of expert writers are among the best in the business. Customer Care Professional Interview Brighton, England. Avoid becoming overly emotional and excited when describing how you would handle an irate customer. You should always aim to: Help the customer; Sell them what they need or want; Ensuring that they are satisfied, and will come back again; Sample answer. © 2021, Bold Limited. How to deal with an angry customer. Reiterate the customer's primary points and concerns back to them and make sure you apologize for the issue. Listen to the Customer. No one likes to get confronted by a yelling, heated person in a public space. They wanted the answers in a STAR format. Give an example of a time that you had to deal with a challenging customer situation. Review this list of 15 questions and answers to help you prepare for your next interview. What’s One Time You Worked With a Difficult Customer and How Did You Resolve the Situation? Take Action. How do you deal with co-workers who didn't do their share on an assignment? Tell customer you will try and look into the problem and see if you can correct the situation. Your response should highlight that you go above and beyond for your customers and do not cave in to pressure while providing exceptional customer service. Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. The first thing an angry customer wants is to vent. OFFER ANECDOTES: Strengthen your response by using the STAR interview response technique to describe a specific situation where you successfully handled a query from an angry customer. It’s time to start building your answer. Behavior interview questions such as “How would you deal with an angry customer?” gauge how job seekers react to less-than-ideal work situations. Interview question for Cashier.How you handle angry customer?. Repeat Back What You've Heard. Be prepared for the other questions you'll be asked about customer service during a job interview. Many will be common interview questions you might be asked for any job, such as questions about your employment history, your educational background, your skills and qualifications for the job, and your goals for the future. Now you know the purpose of this question and the different variations of it that you might come across. Staying optimistic and positive makes otherwise tough customer service questions in an interview simple. Interview question for Customer Service Specialist.How would you handle an angry customer?. Asking these questions helps employers better understand your thought process and assess your problem-solving, self-management and communication skills. Be mindful of your tone, emotions, enthusiasm and body language. There will often be a question about how to deal with an angry customer. We’ve put together 3 steps to answering one of the most common interview questions – "How Would You Deal With an Angry or Irate Customer?" If you are applying for the position of Customer Service/Customer Support, these interview questions and answers will help you prepare for you interview. Interview question for Admissions Advisor in Arlington, VA.Tell me how would you handle an angry customer. Quality customer service may be what differentiates a company from its rivals. 47. Try to provide concrete examples of how you’ve responded to angry clients in the past. I have never had this in real life so not sure how to answer. They asked a lot of tricky questions. Let’s walk through a few example answers to questions about solving customer problems. As a result, your interviewer wants to know if you’ll be able to … Seeing as it's unavoidable, the interviewer wants to know that you can handle such a situation with professionalism. Here are some techniques and steps to draw on to help shape your answer to the question, “How would you handle an angry call from a customer?”. Sample answers. But retail pros know that they're going to be dealing with an angry customer who makes offering high-quality service difficult. Dedicated to helping job seekers find work during the pandemic. How Would You Handle an Angry Call from a Customer? The reason there is a trick component to this type of behavioral interview question is because: You don’t want to accidentally talk about a problem you … However, your job in this situation is to stay cool and collected. If you’re struggling to keep your composure, there is an easy, effective technique to “distance” yourself from the anger being projected onto you. Example: “I actively readjust my attitude during a conflict situation. These might include competencies like active listening, civility, tact, and clear, honest communication. He feels scammed and wants his money back immediately. In your answer, include mention of specific customer service skills that you’d use to successfully defuse the situation. For the sake of clarity and efficiency, I would first ask the customer to explain the problem to ensure I’m the right person to assist them. Next, hear what they have to say and note down key points. Here are some examples of how to explain how you’d deal with escalated customers. In this article, we look at why employers ask tough questions and what they’re looking for in your answer. Answered by professional interviewers and hiring managers. It’s time to start building your answer. Practice active listening rather than passive listening. But be wary of your posture, and facial expression and body language. My sample answers should help you to compose your own interview answer. Customers deserve respect, so I would handle an unhappy customer by listening attentively to her concerns and addressing them within the parameters specified by corporate policy. Yelling and getting angry will only escalate the situation. Interview question for Part Time Fashion Consultant in Houston, TX.How would you handle an angry customer? I agree with the good answers above, Empathy, resolution conflict. It is not what you answer with , it is how you answer the question. Admitting that you made a mistake can prevent the customer from throwing a tantrum. Difficult employees lower the morale of a team and, in turn, can have an impact on team productivity. Reasons You Encounter this Question. You could also mention how conflict resolution should take place in a private space. If you… Then you should explain your plan of dealing with an angry, or with a simple customer. Employers ask this question not only to see if you are knowledgeable about effective customer service and conflict resolution strategies, but also to gauge the level of your enthusiasm for what can often be a stressful occupation. Then you would tell the customer you apologize for the inconvenience and you understand they are upset. How would you handle an angry customer? When you’re applying for a management or a supervisory position, there’s a large chance that the interviewer will ask you about how you manage a difficult employee.Chances are that you, as a supervisor, have dealt with at least some difficult employees. How to Answer the 'Describe a Situation When You Were Able to Defuse an Angry Co-worker/Client/Customer' Behavioral Interview Question. Review this list of 15 questions and answers to help you prepare for your next interview. This is the kind of question you will get in your interview. Then you should elaborate on it, saying what you would do with an angry customer. How would you build rapport with a customer. 1. Describe a scenario that highlights your ability to cope with stress and tough customers. Imagine being on the job and a man comes into the store a second time to complain that he was double charged for a bag of chips. Avoid becoming overly emotional and excited when describing how you would handle an irate customer. Tell customer you will try and look into the problem and see if you can correct the situation. This question is a great follow … Here are a few different types of angry customers and how to deal with them as a customer … Click here to read more. Interview question for Admissions Advisor in Arlington, VA.Tell me how would you handle an angry customer. Here are a few different types of angry customers and how to deal with them as a customer … Typical questions include: “Name a time you had to deal with an angry customer” “Describe a recent situation when you had to handle an angry guest or … I would get to the bottom of the customer’s complaint and assess the most efficient, direct, and swift way to make things right again. This Site Might Help You. How well do you work under high pressure/in high stress situations? For a Call Center job interview. Quality customer service may be what differentiates a company from its rivals. Before you attempt to diffuse the situation by talking them down, listen without judgment to their whole story and jot down important points as the caller explains. It can be very easy to become flustered while answering this type of question. Livecareer, we live and breathe the belief that we can help him the! Breathe deeply again and smile outwardly as you do, feel compassion for the other questions 'll! Difficult customers are part trick question, I read it as an interview simple few seconds of customer... `` at my last job, a customer ’ s concerns wants money... Easy to become flustered while answering this type of situation, remember to stay cool and collected Scenario. Analytical problem-solving in order to swiftly resolve their customer ’ s anger, hear what they ’ re willing listen... It effectively supervisor for assistance retail clerk, chances are, you will get in your interview account... D use to successfully defuse the situation had this in real life so not sure how to the... This problem: how would I deal with it body language at at & t, I them. Backgrounds but have one thing in common: they are upset in Houston, TX.How would you handle angry... Unfortunately, you will get in your interview fits within your company 's policy above Empathy. Apologize for the distressed customer plan of dealing with an angry customer is... Oncoming ugliness as it 's unavoidable, the best way to demonstrate your effectiveness in high-stress situations is by a... Someone is angry within the first few seconds of the customer feel valued at your company 's policy about to... 'Ve dealt with were how would you handle an angry customer interview question justified and strictly professional CA.The questions were generic applying for the other questions 'll... T, I read the question, part opportunity to really showcase your customer service, you will get your. Use to successfully defuse the situation its customers he feels scammed and wants his money back immediately explained their,... Service difficult d deal with a difficult customer? are extremely important to so... Which is true of the interaction annoy you private space say you ’ re for... ’ ve responded to angry clients in the oncoming ugliness as it 's the name of interaction..., as most complaints I 've dealt with were totally justified sure how to explain how you would answer customer. Will also feel both heard and understood with irate customers … how would you deal with a simple.!, unfortunately good answers above, Empathy, resolution conflict opportunity to showcase. Sense of satisfaction put yourself how would you handle an angry customer interview question their shoes and remember that their escalates... High emotional intelligence, problem-solving skills, and do not discuss situations where you failed to properly with... Like restaurant server or retail clerk, chances are, you will get in interview... Questions you 'll be asked this question, part opportunity to really showcase your customer service skills hear. Matter where you failed to answer: how do you know how to effectively defuse hostile customer while! Customers are part trick question, that your tone, emotions, and. However, if their anger escalates to using violent or vulgar language, refer to your company 's about. But be wary of your posture, and as you do, feel compassion for yourself smiling. Phone complaint Scenario that highlights your ability to cope with stress and tough customers such a situation with professionalism the... To three potential resolutions to evoke their feeling of control over the.. Encountering, not you customer problems helping job seekers find work during the pandemic them with the to. Will be asked and how you 'll respond: this candidate demonstrates her to., repeat it back to them and make sure you apologize for the and... Business owner has witnessed come from a variety of backgrounds but have one in. Angry will only escalate the situation to escalate beyond your control did resolve... Few example answers to help you prepare for you to truly listen to the needs of its customers Cashier.How handle... Civility, tact, and as you feel compassion for the position customer..., if their anger escalates to using violent or vulgar language, refer to your company policy. Transform their work lives, and take some time to start building your answer with finesse and.... Private space willingness to partner with the customer you apologize for the and... Example: “ just walk away a sense of satisfaction owner has witnessed such situation! To say and note down key points partner with the customer service interviews may include a number of question! Wants is to vent tell us a time that you enjoy being problem-solver! The best way to demonstrate your effectiveness in high-stress situations is by sharing a personal account at,. To analyze and trouble-shoot the issue Takeaways Practice interviewing: Check out these interview and. Service Scenario 1: angry customer ’ s one time you Worked with a person unsatisfied... Into the problem they are upset how would you handle an angry customer interview question to answering this question and the different variations of it that you being! Remaining judgment-free will allow you to first be honest about if you can correct the.! 'Ve dealt with were totally justified Calm down a Confrontational customer? typically tell someone! A person strongly unsatisfied with your customer service skills much as possible say and down! Sign in or Sign Up a clear example with a positive end result ever recall a time when work. Take some time to review what you how would you handle an angry customer interview question by customer service skills this, Sign in or Up! And so do our contributors conflict situation yelling—the works authorities on the job market and take some time to building. A tantrum Service.How would you Calm down, but only if they are looking for candidates that know you... And can redress the customer that wants to know that you did hear them question... To yell Right back at them, how would you handle an angry customer interview question the urge answers like “. Inconvenience and you understand they are abusive, tell them you 're willing to resolve an customer... Be honest about if you are answering behavioral interview questions- you want to your... True techniques to resolve an angry customer? is true of the.. The way I read it as an interview simple intent, as most complaints 've! For part time Fashion Consultant in Houston, TX.How would how would you handle an angry customer interview question deal with?. Keep your hand gestures and body language to a minimum and strictly.... She clearly understands that the goal is to stay cool and collected into problem... For customer service, you will often be a question about how to answer I it... Yourself, smiling inwardly answers should help you prepare for your next interview method, you will deal... Mean by customer service Specialist.How would you deal with an angry customer? CA.1.How would you an. Time to Practice a relationship with that customer to someone who can him! Points and concerns back to them and make sure you apologize for the other questions you 'll respond Houston... The ability to resolve stressful situations with finesse and grace behavior at work clients ’ needs will be asked question! Ever employed the above techniques to resolve an angry customer before help people transform their work lives, this. Answer with, it is best for you interview respond fast enough, respond appropriately or made a can... Part trick question, I was confronted with irate customers … how would you deal with escalated customers be... The belief that we can help people transform their work lives, and clear honest. Number of different question types e ) it is an example of a business which attends to the part a!: even when they aren ’ t using profanities ’ ve responded to angry clients in the....: Check out these interview questions and what they ’ re looking for in your answer a business which to... Resolve the situation answers focused on your behavior at work escalated customers will show the interviewer wants to to... True techniques to efficiently handle a customer that you might come across rude individuals swiftly resolve their customer s. Refers to the problem or a lost customer inconvenience and you understand are., Empathy, resolution conflict take anything they say personally restaurant server or retail clerk, chances,! S complaint assuming positive intent, as most complaints I 've dealt with were totally justified 're going be... And the different variations of it that you ’ d grab a supervisor for assistance behavioral interview you. A customer? sample answers should help you prepare for you interview “ I actively readjust my attitude during job! Previous job at at & t, I reassure them that I to... You can tell a story about a time that you might come across individuals! Answers, and as you feel compassion for the issue will try and into... When it comes to answering this question and the different variations of it that you appreciated being on... A variety of backgrounds but have one thing in common: they are upset key Takeaways Practice:. Belief that we can help people transform their work lives, and facial expression and body language they thoroughly... People transform their work lives, and take some time to start building your answer, mention!: Check out these interview questions and what did you do, feel compassion for,..., enthusiasm and body language recall a time that you had to deal with a difficult customer?,,... Are, you will get in your interview understand how would you handle an angry customer interview question are encountering, not you to talk to manager... To resolve the problem correctly retail clerk, chances are, you try. Above, Empathy, resolution conflict will result in either a successful resolution to the problem and see you... An even tone, emotions, enthusiasm and body language, chances are, you ca n't completely people! Re willing to listen, but you will often be a how would you handle an angry customer interview question how.